Answers you can stand behind
The agent works from current, accurate information about your products, delivery and returns.
AI customer service agents that answer well
An AI agent can take routine questions off your team, or it can frustrate customers at scale. Sydney Standard sets it up, checks it and tightens it with your team, so it answers well and knows when to hand over.
Signs it needs attention
The AI agent's answers are close, but not quite right.
Customers ask for a person, and the conversation so far is lost on the way.
Nobody is sure what the agent is telling customers on your behalf.
What changes
A clean hand-over
When a question needs a person, it reaches your team with the conversation already there.
A runbook your team keeps
Clear notes on how it is set up, so your team can keep it accurate as things change.
Where to start
The Support and Automation Tune-up covers your helpdesk, AI agent and the workflows around them. It takes about two weeks at a fixed fee, and changes are made and tested before handover.
Questions
Do we need an AI agent at all?
Not always. If one would not help your customers, you will hear that before any work starts.
Which helpdesk does this work with?
The Tune-up works with the helpdesk and AI agent you already use. If you are still choosing one, that can be part of the first conversation.
Will customers know they are talking to AI?
They should. Being clear about it, and making a person easy to reach, is part of setting it up well.
Start with a short conversation
Share what is not working for your customers. You will get a clear answer on how Sydney Standard can help, and whether a CX Health Check is the place to begin.