Clear answers, first time
Replies and saved responses that answer the question, so customers do not need to ask twice.
Ecommerce customer service that keeps customers
When customers stop coming back, the reason is often how they were looked after once they ordered. Sydney Standard finds where that goes wrong and builds the fix with your team.
Signs it needs attention
The same questions arrive every day, and each one is answered from scratch.
Replies are polite but vague, so customers write back to ask again.
Nobody can say which problems are costing you repeat orders.
What changes
Less repeat work
Routine questions handled by automation, so your team has time for the ones that need a person.
Results you can see
Measures agreed before work starts, so you can see what changed.
Where to start
The CX Health Check is the usual place to start. It takes about two weeks at a fixed fee and ends in a clear plan of what to fix first. The fixes can then be built with your team.
Questions
Do you replace our customer service team?
No. The work is done with your team, and leaves them with clearer replies, less repeat work and notes they can keep.
Is the work remote?
Remote by default, from Sydney, for online brands across Australia. On-site in Sydney can be arranged.
How is pricing set?
Each engagement has a fixed scope and a fixed fee agreed in writing before work starts. A quote follows a short call.
Start with a short conversation
Share what is not working for your customers. You will get a clear answer on how Sydney Standard can help, and whether a CX Health Check is the place to begin.