Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Change of Mind: Please note that we do not accept returns or provide refunds for a change of mind.

Eligibility for Returns: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Proof of Damage: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Please provide photos or documentation of the damage when requesting a return. This helps us better understand and address any issues with our products.

Starting a Return: To start a return, you can contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions / Non-returnable Items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: For faulty items, in addition to offering a refund, we also provide the option of an exchange. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us.

Return Shipping Costs: We'll cover the return shipping costs for faulty or damaged items by providing you with a return shipping label.

You can always contact us for any return question.