Shipping policy

At Sydney Standard, we are committed to delivering your order as swiftly and efficiently as possible. Our products are shipped from various warehouses located in Australia, China, and the United States. This approach allows us to offer a diverse range of products and ensures that you receive your items in a timely manner.

Shipping Locations:

  • Australia: Items shipped from our Australian warehouse generally reach their destination within 5-10 business days.
  • United States: For products shipped from our US warehouse, customers can expect delivery within 10-15 business days.
  • China: Most products dispatched from our Chinese warehouse typically arrive within 15-30 business days. However, in rare cases, shipping times can extend up to 60 days.

Please note that these are estimated shipping times, and actual delivery may vary based on factors beyond our control, such as customs processing in your country.

Shipping Costs:

Shipping costs vary based on the product's weight, dimensions, and destination. The exact shipping cost for your order will be displayed at checkout. From time to time, we may offer promotional free shipping. These promotions are subject to change and will be clearly indicated on our website during the promotional period.

Tracking Your Order:

Once your order has been dispatched, you will receive an email with tracking information, allowing you to monitor your shipment's progress.

Customs and Duties:

For international shipments, customs and import duties may apply once the package reaches its destination country. These charges are the buyer's responsibility. Sydney Standard is not responsible for any customs and import duty charges. Duties, taxes, and charges vary from country to country and are based on the item's declared value.

Delays:

Occasionally, there may be unforeseen delays in shipping your order. We appreciate your patience during these times. If your order has not arrived within the estimated time frame, please contact us, and we'll do our best to assist you.

Returns and Refunds:

If you're not completely satisfied with your purchase, please refer to our Return Policy for details on returns and refunds.