Terms of service

Guidelines for Platform Usage

The directives here outline your engagement with our digital resources. Familiarize yourself fully before using our suite of offerings.

This Site is owned and operated by Sydney Standard Pty Ltd (ABN 69 698 899 234) trading as Sydney Standard (Owner) under the domain name "sydneystandard.com" (Site). You acknowledge that by accessing and using this Site or Products provided by Sydney Standard, you agree to be bound by the following terms and conditions (Terms). We reserve the right to change the Terms at any time. By continuing to use the Site you agree to be bound by any amended terms and conditions. You should check from time to time to see if the Terms have been amended. The terms "we", "us", "our", "Sydney Standard", "Sydney Standard Pty Ltd" and the "Site" refers to the Owner whose registered postal address is Suite 5310, 115 Bathurst St Sydney NSW 2000. The term Site includes any other Site owned and operated by the Owner.

 

Site Utilization

By accessing and interacting with the Site, you confirm that your engagement is strictly for personal undertakings and not for commercial ventures. Any material or details obtained from the Site must not be exploited for business or non-individual purposes. Direct permission from Sydney Standard is essential before any content can be replicated or shared. It's imperative that your use of the Site complies with both the law and these Terms. Furthermore, any activity that might jeopardize the Site's operation, such as interfering with its foundational software, is strictly prohibited.


Operational Assurance

Despite the rigorous efforts of Sydney Standard and all associated parties, including our directors, staff, agents, representatives, and external content contributors, we cannot guarantee that the Site will operate without interruptions or errors. While we strive to maintain optimal performance of the Site, we do not assume any liability for any downtime or unavailability, regardless of the cause.


Membership Requirements

Access to certain functionalities of the Site necessitates membership. Should you provide any details that are misleading, outdated, inaccurate, or incomplete during your membership registration, or if we have substantial reasons to believe the information falls into such categories, we reserve the right to suspend, terminate, or deny both your present and subsequent access to the Site.


Ordering Protocols

Submitting an order on the Sydney Standard Site signifies your intent to buy specific Product(s) at the price indicated during the time of order and in alignment with these Terms. However, Sydney Standard retains the discretion to decline your product purchase request for various reasons, including but not limited to, pricing discrepancies, inaccuracies in product details, excessive order quantities beyond typical retail amounts, or product unavailability. In such scenarios, we might engage with you to discuss alternative solutions. It's important to note that product prices and availability can shift without prior intimation. Sydney Standard is not accountable for products going out of stock or getting sold out due to challenges with third-party suppliers or manufacturers. Should such situations arise, we might reach out to suggest substitute products, provide refunds, or offer credits. Furthermore, Sydney Standard emphasizes its prerogative to restrict purchases to quantities typical of standard retail transactions.


Protection of Intellectual Assets

You recognize that every piece of content displayed or housed on the Site, encompassing but not limited to designs, emblems, visuals, software, data, information, and especially photographs—which may be sourced from suppliers or manufacturers—and inclusive of third-party contributions and content generated by users (all referred to as Content), belongs exclusively to the Owner. Direct permission from the Owner is mandatory before any replication, publication, or transmission of the Content. Violations of copyrights, trademarks, or other intellectual property rights might lead to civil or criminal consequences. The term "Sydney Standard" is trademarked and protected under intellectual property legislation. Barring specific mentions, all other trademarks featured on the Site belong to their respective proprietors. Any rights not explicitly conferred in this document remain reserved.


Handling of Private Data

For specifics regarding the management of your personal data, including our collection and usage practices, kindly consult our Privacy Policy. By persisting in your engagement with the Site, you signify your acceptance of the stipulations laid out in the Privacy Policy, which may undergo periodic modifications.


Pricing Discrepancies

Should a Product be mistakenly priced due to typographical inaccuracies or misinformation received from our suppliers, Sydney Standard holds the prerogative to decline or annul any orders made for such incorrectly priced Products. Situations like these might lead to either a refund or a store credit, determined on a case-by-case basis. In instances where there's a mismatch between prices indicated in Sydney Standard's promotional materials, catalogues, emails, and those displayed on the Site because of human or typographical errors, Sydney Standard retains the right to determine the final selling price of the Product. Under such circumstances, Sydney Standard will not bear any liability or responsibility.


Information Integrity and Accuracy

By using the Site, you understand and agree that:

  • The details presented on the Site, as well as other materials accessed through it, are meant for general knowledge and shouldn't be interpreted or utilized as professional advice.
  • The Site's content can undergo modifications without prior announcement. Sydney Standard retains the authority to refresh and alter the Site's content without informing its users.
  • While every endeavor is made by Sydney Standard to guarantee the Site's information and other materials remain up-to-date and trustworthy, all data and materials are extended in good faith and on an "as available" premise. To the maximum extent allowed by law, we don't assure or claim the currentness, accuracy, or thoroughness of the Site's materials.
  • Sydney Standard and its affiliates, including its directors, officers, staff, agents, representatives, and third-party content contributors, don't hold responsibility (including from negligence) and aren't accountable for any loss (be it direct or indirect) arising from actions based on the Site's information. This includes inaccuracies or missing data on the Site.
  • Images, illustrations, and product packaging visuals on the Site serve to portray the advertised Products, and the real appearance of these Products might differ.
  • Before making decisions or taking actions based on the Site's information, you commit to conducting personal research and seeking independent counsel.


External Site Links

Our Site may feature links leading to external websites owned and managed by third parties (External Sites). These links are offered for your ease and convenience. Any interactions or transactions between you and an External Site rest purely between you and that site's proprietor. Accessing and using any External Site is solely at your discretion and responsibility. Sydney Standard is not accountable for any issues arising from your usage of External Sites. Just because our Site links to an External Site doesn't signify our endorsement, affirmation, or validation of that External Site, or any product or service they advertise or furnish. We do not vouch for the reliability, timeliness, precision, or completeness of data on these External Sites to the fullest extent permissible by law.


Information from External Parties

The details about the products showcased on our Site are primarily derived from third parties — these can be the creators, providers, and/or sellers of those products (External Party Data). You recognize that when our Site displays External Party Data, it's presented as a courtesy service at no charge. Although we strive to be accurate, any dependence on External Party Data is strictly at your own peril. Within the bounds of the law, Sydney Standard doesn't guarantee, whether explicitly or implicitly, the veracity, freshness, reliability, or comprehensiveness of the External Party Data presented on the Site. We are not accountable for inaccuracies or omissions stemming from incorrect details supplied to us by external entities.


Consumer Rights: Refunds, Replacements, and Credits

The Australian Consumer Law (ACL) stands as the principal law safeguarding fair commerce and consumer rights. These Terms do not in any manner limit, alter, or exclude any rights, remedies, or consumer assurances granted to you under the ACL.


Sydney Standard recognizes your right to either a refund, replacement, or credit if a product doesn't satisfy the inherent consumer guarantees under the ACL. This includes situations where:
  • The product is faulty or of unacceptable quality;
  • The product does not match the product description; and
  • The product is unfit for the intended purpose (does not do what it is meant to);
However, these consumer guarantees won't be applicable if:
  • Any damage to the product is due to your actions (like using the product inappropriately);
  • The product has been mishandled, whether deliberately or inadvertently;
  • You received the product as described but later had a change of heart, found a better price elsewhere, or simply developed a dislike for it; or
  • You were already informed of the product's defects before making the purchase.

    To claim a refund, replacement, or credit from Sydney Standard, retaining and presenting proof of purchase is mandatory.


    Limitation of Liability

    Sydney Standard is not liable for indirect repercussions arising from your use of the platform, including but not limited to data or financial setbacks, even if we've been alerted of potential consequences in advance.


    In instances where legislation dictates a term, condition, or warranty within these Terms, and such liability can't be excluded, Sydney Standard's liability will be confined. Under no circumstance will Sydney Standard's cumulative liability surpass:

    • For products: either a product replacement, providing a comparable product, mending the product, bearing the cost for product replacement or procuring an equivalent product, or covering the repair expenses.
    • For services: either the re-provision of the services or bearing the cost of re-rendering the services.

    Protection Against Liabilities

    You agree to indemnify and shield us, as well as our affiliates, related parties, and our and their respective officers, agents, and employees, from any and all claims, demands, legal actions, losses, and damages (including direct, indirect, and consequential damages), regardless of their nature, whether known or unknown. This includes reasonable attorney's fees incurred by any third party as a result of your violation of these Terms, your breach of any legal obligations, or your infringement upon the rights of others.


    Promotional Offers and Codes

    Occasionally, Sydney Standard may introduce promotional offers or codes for use on the Site (Promo Codes). When utilizing these Promo Codes:

    • Past orders cannot benefit from these offers;
    • They cannot be combined with other promotions, unless expressly mentioned with the Promo Code;
    • They aren't transferable or convertible to cash or credit, unless explicitly stated with the Promo Code; and
    • They must be input before finalizing the purchase.

    You recognize and consent to Sydney Standard having the discretion to:

    • Adjust, revoke, or limit the use of Promo Codes at any time for any reason;
    • Exclude certain items from the scope of Promo Codes.


    Shipping and Handling

    We aim to deliver all Products swiftly and efficiently. Nevertheless, there might be occasional delays due to shipping factors and other external circumstances beyond our grasp. Sydney Standard disclaims any responsibility for any harm or losses incurred due to these unforeseen delays. Furthermore, we cannot guarantee the accuracy of delivery date and time details provided.

    Sydney Standard may choose not to deliver to certain distant or isolated areas.


    Partial Validity

    If any part of these Terms is determined to be void, unlawful, or unenforceable, it will not impact the validity and enforceability of the remaining provisions. The unaffected terms will remain in full effect and continue to be binding.


    Eligibility

    To utilize the Site, you should be at least 18 years old or possess the legal capability to form binding contracts. If you don't meet this requirement, please refrain from using the Site.


    Jurisdiction

    The Terms and your engagement with the Site are directed by the prevailing laws of Australia. Any issues or disputes linked to the Site, its elements, or services offered by Sydney Standard are subject to the legal jurisdiction of New South Wales. You consent to resolve any such matters in a court located in New South Wales, Australia.


    Inquiries and Assistance

    For any inquiries or assistance regarding the Site or these Terms, please feel free to reach out to us through our Contact Us page. Your questions and concerns are important to us, and we are committed to providing you with the necessary support.


    Understanding These Terms

    The titles and headings used in these Terms are for organizational purposes only and shouldn't influence the way these Terms are understood or interpreted.

    When we mention "persons", it can mean individuals, groups, corporations, or any other type of entity. Any word that is singular can also be understood as plural and vice versa. 

    Similarly, words that have a gender connotation can be understood to include all genders.

    When we refer to "persons", it can be an individual or any form of organized entity.

    Whenever we use phrases like "includes", "including", or anything similar, it means that what follows is part of a larger set and not an exhaustive list.

    Clarifying Terms

    "Product" refers to any item or service that we offer and promote on our website. This can include tangible goods or services provided by us.